Author Archives : Melanie Swann

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Standing at work and being comfortable

When out and about we see the good, the bad and the ugly of workstations… In the latter category; workstations that are designed for standing workers but have had a chair thrown into the mix. Initially this is usually really popular with employees – a chair! They can sit down...

Accessibility kiosk solutions for blind and partially sighted

If you’ve traveled by plane or train, visited a fast food outlet or looked for stock items in a retailer recently, chances are you’ve used a touchscreen to complete the task. Touchscreen kiosks are increasingly commonplace in restaurants, transportation and retail environments for customer self-service. However, self-service mobile applications, touchscreen...

Tablet Technology at Retail Beauty Counters

On February 14, 2017, Posted by , In Ergonomic design,Industry topics, With No Comments
Tablets were originally intended as consumer leisure devices, but now they are being seen used on the high street.  One such “new” location is at retail beauty counters. Here, tablets are used to input and look up customer profiles, preferences and records, make and manage appointments and check stock levels....

Ergonomics at a railway ticket office case study

On October 31, 2016, Posted by , In Ergonomic design, With No Comments
Sitting vs standing – a different approach is required I went to visit a rail company who has completely rebuilt and redesigned their ticketing office at one of London’s terminus stations. The staff are all on board and looking forward to the new facilities opening… the public sure are ready...

Ergonomics and aesthetics deserve equal consideration

On September 26, 2016, Posted by , In Ergonomic design,Industry topics, With No Comments
Why include ergonomics in a design? Ergonomics is often seen as something that is “nice to have” rather than an essential part of a design process. Usually, when I see clients who have employees suffering musculoskeletal problems it is because there’s been no thought given to the usability of the...